Rikal Stay — Terms & Conditions (Owners & Guests)

Introduction

Welcome to Rikal. We are pleased to provide you with quality accommodation services through our online platform. By accessing our website and booking a stay with us, you agree to the following terms and conditions. These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia and are designed to protect both you (the guest) and us (the service provider), so that everyone can enjoy a safe and pleasant experience.

Payment and Security Deposit

Security Deposit: In addition to the rental amount, a refundable security deposit equal to 10% of the total rental value is required. This deposit is collected to cover any potential damage, missing items, or extra charges (for example, excessive cleaning fees) that might arise during or after your stay. The security deposit will be held separately and will be fully refunded to you after your stay, provided that the property is returned in the same condition as it was at check-in (normal wear and tear is expected and will not be charged).
Payment: To confirm your reservation, you must pay the full rental amount specified for your booking. All payments are due in advance and can be made through our website using accepted payment methods (such as credit cards or other electronic payments). All charges are processed in Saudi Arabian Riyals (SAR). Once the payment is received, your booking will be secured and confirmed.

Refund of Deposit: After you check out, our team will inspect the accommodation. If no damage or rule violation is found, we will process the refund of your deposit. Refunds of the security deposit are typically issued within 7 business days of your check-out date and will be returned via the same payment method you used (unless otherwise arranged). Please note that if any damage or extra cleaning costs are identified, we may deduct the appropriate amount from your deposit. If the repair or replacement costs exceed the deposit amount, you will be responsible for covering the additional costs, but we will provide an itemized report of any such charges.

Cancellation Policy

We understand that plans can change, and we strive to be fair with our cancellation policy. The amount of refund you are eligible for depends on how far in advance you cancel your reservation:

• 24 hours or more before check-in: Full refund (rental amount + security deposit).
• Less than 24 hours before check-in: Rental amount is non-refundable; security deposit fully refundable.

Cancellation Procedure: To request a cancellation, you must notify us in writing through the designated channels—such as your guest account on the Rikal website or by contacting our customer service—as soon as possible. The effective cancellation date and time will be based on when we receive your request.

We will confirm receipt of your cancellation and inform you of the status of your request and any applicable refundable amount, as per our policy.

Any approved refund will be processed through the same payment method used at the time of booking. Please allow up to 10 business days for the refunded amount to appear in your account, depending on your card provider or bank.

If you do not receive the refund within this timeframe, please contact our customer service team for assistance.

Minimum Stay 

All our accommodation is subject to a minimum stay requirement. The minimum stay is 7 consecutive nights for any reservation. We do not accept bookings shorter than seven nights. This policy helps ensure a consistent experience for both guests and property owners. If you need accommodation for less than 7 days, please understand that you will still be charged for the 7-night minimum.

Usage Policy

We want all guests to have a comfortable and enjoyable stay. To ensure a pleasant experience for everyone, we ask you to follow these usage guidelines during your stay:

• Quiet Enjoyment: Please keep noise levels to a minimum, especially during nighttime hours (e.g., after 10:00 PM and before 8:00 AM). Avoid any loud music, parties, or disturbances that might bother neighbors or others in the vicinity. We ask that you refrain from hosting parties or large gatherings at the property without prior approval, as these can cause noise and inconvenience to others.
• No Disturbance: Be considerate of other residents and neighbors. Do not engage in behavior that is disruptive, illegal, or offensive. Respect the privacy and rights of others in the community. Any form of harassment or nuisance to neighbors is not allowed.
• Legal and Appropriate Use: You must use the accommodation only for lawful, residential purposes. The property may not be used for any illegal activities. Guests are required to comply with all applicable laws and local regulations of Saudi Arabia, including public decency and safety laws, while on the premises.
• No Commercial Activities: The accommodation is provided for your personal lodging use only. Using the property for commercial purposes (such as photo shoots, running a business, or ticketed events) is not permitted without our explicit written consent. Similarly, you may not list or rent out the unit to others (such as through Airbnb or other platforms) since sub-leasing is not allowed (see Guest Responsibilities below for more on subletting).
• Care of the Property: Please treat the accommodation and all its contents with care. Use appliances, furniture, and other amenities as intended and in a safe manner. Do not remove any property items from the premises. We kindly ask that you keep the property reasonably clean and avoid any actions that could cause damage. If any accidental damage or breakage occurs, inform us immediately (so we can address it promptly and fairly).

By adhering to these guidelines, you help us maintain a high quality of service and ensure that the next guests will enjoy the property as much as you did. Failure to follow the above usage policies may result in additional charges, eviction, or other actions as outlined in these terms.

Guest Responsibilities

When you stay at a Rikal property, you agree to take on the following responsibilities to help maintain a safe and comfortable environment:

• Cleanliness: Guests are expected to keep the rental unit in a reasonably clean condition during their stay. Please dispose of trash properly and use the appliances and facilities in a tidy manner. Upon check-out, the unit should be left in a generally clean state (for example, dishes washed, garbage taken out, and furniture roughly in the same position as you found it). Standard cleaning after your stay is provided, but if the unit is left excessively dirty or cluttered beyond normal use, an extra cleaning fee may be charged.
• Reporting Issues: If you notice any maintenance problems, damage, or something not working correctly in the unit (such as an appliance malfunction or a utility outage), please inform us as soon as possible. Prompt reporting helps us fix issues quickly and ensures that you and future guests have a comfortable stay. We will address normal wear-and-tear issues at no cost to you, but any significant damage caused by you or your accompanying guests should be reported and may be deducted from your security deposit (as detailed in the Payment and Deposit section).
• No Subletting: Your booking is personal to you, the guest who made the reservation. You may not sub-rent, sublease, or transfer the rental to any third party without our prior written consent. The named guest (or guests) on the reservation must be the ones occupying the property. It is not allowed to give the property to someone else, or to list it on other platforms for rent. This policy ensures accountability and is for safety and insurance reasons.
• Guest Number and Eligibility: The number of people staying at the property must not exceed the number specified in your reservation (including adults and children). If you wish to add additional guests, you must request approval in advance, and additional charges or conditions may apply. The primary guest must be at least 18 years old (or a legal adult as per Saudi law) and is responsible for the conduct of all members of their group. We reserve the right to refuse entry or end the stay if unauthorized persons are found to be staying at the property.
• Damages: As a guest, you are responsible for any damage you or your visitors cause to the property during your stay. This includes damage to furniture, appliances, fixtures, or any loss of items from the property. If damage occurs, please notify us immediately so we can assess it together. Repair or replacement costs for any damage beyond normal wear and tear may be deducted from your security deposit. If the cost of repairing damage exceeds the deposit, we will bill you for the difference and expect prompt payment. We will provide documentation (receipts or repair estimates) for any such charges. We do not charge for minor accidental breakage (for example, broken glass) as long as it is reported, but more significant damage will be taken seriously.
• Personal Belongings: Please secure and take care of your personal belongings during your stay. Upon check-out, double-check that you have collected all of your items. Rikal is not responsible for any loss, theft, or items left behind after your stay (although if you happen to forget something, we will do our best to help you recover it).
• Check-Out and Key Return: On your agreed check-out date (the end of your rental period), you are responsible for vacating the property on time. Please return all keys, access cards, or remote controls that were provided to you. If the property uses a smart lock or access code, note that it may be deactivated at the checkout time. Late check-outs must be approved in advance and may incur additional charges. When leaving, ensure that windows are closed, lights and electronics are turned off, and the door is locked. If you fail to return physical keys or access devices, or if you lose them, we may need to change the locks for safety; the cost of lock or key replacement may be deducted from your security deposit.

General Provisions

Finally, here are some general terms that apply to your use of our website and services, and your stay at Rikal properties:

• Modification of Terms: Rikal reserves the right to update or modify these Terms and Conditions at any time. If we make changes, we will post the revised terms on our website and update the “last updated” date if applicable. It is your responsibility to review the terms periodically. However, we will do our best to inform you of major changes that could affect your rights or obligations. Continued use of our website or services after any changes signifies your acceptance of the updated terms.
• Termination of Stay for Violations: We sincerely hope every guest enjoys their stay. However, if you violate these terms and conditions in a serious way, Rikal reserves the right to terminate your reservation and ask you to leave the property. Serious violations include but are not limited to causing significant damage, engaging in unlawful activities, or creating dangerous or extremely disruptive conditions. In the unfortunate event that we must end your stay early due to a breach of the terms, you may forfeit any refund for the remaining nights, and you may be held liable for any damage or costs resulting from your actions. We take this step only as a last resort to protect our property, staff, other guests, and neighbors.
• Force Majeure: Rikal is not liable for events beyond our control that may affect your stay, such as natural disasters, acts of God, fire, flood, war, government regulations, pandemics, or other emergencies or unforeseen circumstances (commonly known as “force majeure” events). If such an event occurs and it becomes impossible or illegal to honor the booking, either party (you or us) may cancel the reservation. In case of cancellation due to a force majeure event, we will do our best to refund any amounts paid for unused nights or offer a suitable alternative arrangement, in accordance with applicable laws and regulations. Neither you nor Rikal will be considered in breach of these terms for canceling under these conditions, and neither party will hold the other liable for additional compensation due to the cancellation.
• Governing Law and Dispute Resolution: These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. By using our services, you agree that any dispute or claim arising out of or in connection with these terms, the use of the website, or your stay, shall be subject to the jurisdiction of the competent courts in Saudi Arabia. We always encourage amicable resolution of any issues – if you have a dispute or complaint, please reach out to us first so we can try to resolve it together in good faith.
• Language: These Terms and Conditions may be available in multiple languages. In case of any discrepancy or conflict between the English version and the Arabic version, the Arabic version shall prevail and be the binding version (as Arabic is the official language under Saudi law).
• Customer Service and Support: Your experience is important to us. If you have any questions about these terms, need help with your reservation, or encounter any issues during your stay, please contact our customer service team. You can reach us through the contact information provided on our website (such as our support email or phone number). We are here to assist you and ensure that your experience with Rikal is as smooth and enjoyable as possible. Our customer support team can also guide you on the procedures for cancellations, refunds, or any special requests you might have.

Thank you for choosing Rikal. By agreeing to these terms and conditions, we believe we can provide each guest with a reliable, safe, and enjoyable service. We appreciate your cooperation and wish you a wonderful stay!